Remote Executive Escalations Lead - AI-Driven Customer Repair
Hamilton, Butler County, Ohio, 45011, USA
Listed on 2026-11-07
-
Customer Service/HelpDesk
-
IT/Tech
Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. This role drives critical projects, handles top-tier escalations, and program manages automation and AI goals to improve touchless tickets and customer experience.
The position requires deep leadership experience, executive communication skills, and the ability to manage complex cross-functional initiatives in a global, customer-facing environment.
The following opening is for a Remote Executive Escalations Lead - AI-Driven Customer Repair with Lumen.
We invite applications for the Remote Executive Escalations Lead - AI-Driven Customer Repair position located in Columbus, OH, United States.
The following opportunity is for a Remote Executive Escalations Lead - AI-Driven Customer Repair with Lumen.
Our organisation is growing, and we are hiring a Remote Executive Escalations Lead - AI-Driven Customer Repair in Columbus, OH, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).