Specialist , Client Success; Retention); Fully Remote

• You will connect with clients via phone, SMS, and email to re-engage them in care.
• Your goal is to help them navigate options, rebook, or rematch with a provider.
• You'll work with an autodialer for first outreach and clean handoffs for follow-up.

Responsibilities:

• Conduct live conversations with high empathy and document every interaction.
• Collaborate with Clinical, Provider Ops, Support, and BPO teams.
• Learn payor-specific programs to shape each client's path back to care.

Qualification:

• You have 1–3 years of experience in client success, care navigation, or mental health.
• You communicate with warmth and clarity across phone, SMS, and email.
• You can balance structure with empathy and thrive in fast-paced environments.
• Comprehensive medical, dental, vision, life, and disability coverage.
• Flexible time off, paid holidays, winter break, and mental health mornings.
• Parental leave up to 18 weeks and wellness & development stipend.

Grow is a three-sided marketplace that empowers mental health providers, insurance payors, and patients. With over $328M in funding and 15 million sessions since 2020, the company is mission-driven and ambitious, with a culture focused on impact and collaboration.