Customer Service Representative - Remote

Pay rate: $16/hr

Who we are:

At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal

Career Advancement Responsibilities:

Respond to incoming customer calls regarding their electric services

Educate customers on billing details including explaining charges, payment options, and available assistance programs

Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.

Focus on first call resolution with each customer.

Identify opportunities to add additional services or upgrades that align with customer needs.

Assist customers with account management, including updates to personal information and services.

Document customer interactions in the call tracking system.

Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Perform additional duties as required by management

Qualifications:

High School Diploma or GED is required1 year of customer service experience is required1 year of call center experience is preferred

Excellent customer service experience

Strong written and verbal communication skills

Natural ability to empathize with customers

Ability to project and convey a positive, concerned, and professional image to customers

Ability to be adaptable and quickly adjust to change

Must be able to conduct research efficiently and effectively while working within specific time constraints

Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

Must be able to maintain a high level of confidentiality in dealing with customer information

Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Work at home requirements:

Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).Download speed must be 10 Mbps or higher.

Upload speed must be 5 Mbps or higher.

Dedicated workspace that is in a quiet and distraction free environment.

Inte Logix will provide a computer to use for the duration of the position.

Must have personal device for 2 factor authentication

All job offers are contingent upon completion of drug and background checks.

Inte Logix is an equal opportunity employer: M/F/Disabled/Vet Inte Logix  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.