Customer Service Warranty Department

Position:Customer Service Warranty Department

Location: 2301 South 300 West

Salt Lake City (Corporate), UT

Job :4518

# of Openings:1

RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. In this fast-paced role, you’ll assist customers with warranty claims, process service requests, and ensure accurate record-keeping. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency.

Once fully trained, this is a remote position

RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:

• Paid Time Off, start accruing from day one
• Medical, dental and vision insurance
• 7 paid holidays – plus, we’re closed every Sunday
• Generous employee discounts on merchandise
• Company medical clinic
• Paid parental leave to support your growing family
• Associate referral program
• Life insurance
• 401(k) with company match to build your financial future
• Wellness incentives
• Annual profit-sharing incentive
• Tuition Reimbursement for continued learning
• A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture
• And more!

• Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties
• Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner
• Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution
• Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims
• Maintain accurate records of customer interactions and warranty claims in company systems
• Stay up to date on company policies, warranty processes, and product information to provide accurate assistance
• All other duties as assigned

• Strong customer service, problem-solving, and interpersonal skills
• Excellent verbal communication and active listening abilities
• Ability to handle high-pressure situations with professionalism
• Proficiency in basic computer use and accurate typing
• Self-motivated with the ability to work independently and efficiently
• Strong attention to detail and ability to multitask in a fast-paced environment
• Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.