Customer Success Lead — Remote Equity

Log Rocket is hiring a Customer Success Manager in the United States. You will own the relationship with a book of customers, guiding onboarding, adoption, and renewal to drive value and prevent churn.

You’ll collaborate with sales, product, and support to ensure broad feature usage, health scores, and measurable ROI, including regular executive-facing reviews and strategic planning. This role emphasizes relationship-building and proactive retention/maximizing ARR.

We would love to welcome a new Customer Success Lead — Remote, Flexible Hours & Equity to our team in Boston, MA, United States.

We appreciate your interest in this position.

Join Log Rocket, Inc and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Customer Success Lead — Remote, Flexible Hours & Equity role at Log Rocket, Inc, based in Boston, MA, United States.