Customer Service TXU

Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy
. Agents will serve customers by providing product and service information; resolving product and service problems.

• Review, analyze and respond to customer billing inquiries.
• Resolve customer issues or questions
• Attempt to save customers who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan

• 1 year of customer call center, retail or helpdesk experience.
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of TXU Energy processes and policies.
• Build trust and rapport with the TXU Customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high, while resolving issues
• Understand “client call flow” and Texas Utility regulation
• Ensure no Public Utilities Commission Complaints are filed
• Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation