Remote Call Center Team Lead — Customer Service Excellence
Roanoke, Roanoke County, Virginia, 24019, USA
Listed on 2026-11-07
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management, Bilingual
Verizon is seeking a remote customer care team lead to manage a home-based team delivering high-quality service. The role emphasizes coaching, staffing, and performance management while guiding associates through calls about devices, billing, and related issues.
The position requires a Bachelor's degree or equivalent experience, with 4+ years in customer care or call centers and a willingness to work evenings, weekends, and holidays.
Join us at Verizon as our next Remote Call Center Team Lead — Customer Service Excellence in Richmond, VA, United States.
Learn more about the Remote Call Center Team Lead — Customer Service Excellence role in the description above.
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