Customer Success Specialist

The Fire Department of Liberty Township is seeking an Entry Level Customer Success Specialist to join our team in Clayton. This full-time, remote position offers a rewarding opportunity to support the community and contribute to the vital public safety mission of our organization.

As a Customer Success Specialist, you will serve as a key point of contact for residents, community partners, and internal stakeholders, ensuring that inquiries, requests, and concerns are handled with professionalism, accuracy, and care. You will work closely with department personnel to deliver timely information, coordinate service requests, and enhance the overall experience of those we serve across Liberty Township.

This role is ideal for a detail-oriented and service-minded individual who is eager to begin a career in public safety support. The position offers a competitive salary range of $46,000 - $55,000 per year, along with the flexibility of remote work and the opportunity to make a meaningful difference in the community.

• Serve as the primary point of contact for resident and community inquiries
• Respond promptly and professionally to phone, email, and online requests
• Coordinate and track service requests and follow up to ensure resolution
• Maintain accurate records of customer interactions and communications
• Provide information about department services, programs, and safety initiatives
• Collaborate with internal teams to address and lift concerns as needed
• Support community outreach and public education efforts
• Identify opportunities to improve the customer experience
• Assist with scheduling, reporting, and administrative tasks
• Ensure compliance with department policies and privacy standards
  
  Gather feedback from residents and share insights with leadership

• High school diploma or equivalent required
• 0-2 years of experience in customer service or a related field
• Strong verbal and written communication skills
• Excellent interpersonal and active listening abilities
• Strong organizational and time management skills
• Ability to handle sensitive information with discretion
• Comfortable working independently in a remote environment
• Proficiency with basic computer applications and communication tools
• Problem-solving mindset and attention to detail
• Ability to remain calm and professional under pressure