Customer Support Specialist; Remote
Remote / Online - Candidates ideally in
Fort Worth, Tarrant County, Texas, 76101, USA
Listed on 2026-11-07
Fort Worth, Tarrant County, Texas, 76101, USA
Listing for:
Codefeast
Part Time, Remote/Work from Home
position Listed on 2026-11-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Customer Service AI Trainer – Speech-to-Speech Agents
Experience: 2+ years of professional customer service experience and 1+ year of AI training experience required
Job Type: Project-based
Compensation: $10/hr
Location: Remote
Role OverviewWe’re seeking experienced customer service professionals to help create and review conversational data for training speech-to-speech AI agents. You’ll participate in natural, human-enacted conversations that reflect realistic customer support situations, such as inquiries, troubleshooting, account questions, complaints, and issue resolution.
Key Responsibilities- Participate in natural customer service conversations as a customer and/or representative.
- Simulate realistic support interactions and workflows.
- Follow provided scenarios, conversation guidelines, and project instructions.
- Maintain natural pacing, tone, pronunciation, and conversational flow.
- Ensure recordings sound authentic and conversational rather than read or scripted.
- Review assigned work and make corrections based on quality feedback when required.
- At least 2 years of professional customer service experience.
- At least 1 year of AI training experience.
- Very strong spoken English with natural US English accent and usage.
- Strong customer communication, listening, comprehension, and interpersonal skills.
- Experience resolving issues and complaints and handling varied customer situations professionally.
- Ability to communicate naturally and conversationally.
- Call center or contact center operations.
- Customer support, customer success, or client services.
- Technical support or help desk operations.
- CRM-based customer support workflows.
- AI training or conversational AI projects.
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