Veterinary Assistant

Position: Customer Care Associate

Location: Remote

Duration: 6 Months

• Answering phones and the ability to deal with pet owner interactions on all channels.
• Ability to de-escalate, resolve conflict and exude patience in all interactions.
• Identify roadblocks and elevate to the appropriate channels.
• Case management and follow through for one call resolution.
• Perform and meet individual and team KPIs.
• Utilize active listening skills, deal with ambiguity, and empathize with pet own wants.
• Attend and participate in all relevant training and demonstrate retained knowledge.
• Provide feedback on process improvements
• Curiosity and drive for development.
• Contribute to new agent training as needed.

• Ability to use email, chat, phone for business as means of communication.
• Ability to clearly understand and respond appropriately to the issues presented.
• Ability to communicate clearly and concisely with external customers, as well
• Ability to compose grammatically correct and informative written responses to
• Ability to document customer account activities thoroughly.

• and instant messenger tools as well as systems.
• Proficiency in Windows operating systems and Microsoft Outlook.
• Quick learner when introduced to new technologies and systems.

• Must have a high-speed internet access.
• Router and home network equipment released no later than four years.

Equal Opportunity Employer, including disabled and veterans.