Customer Support Representative

After we hand a new workflow over, the client's staff still have questions for a few weeks. Why was a request sent back, who approves what, where did a report go.

The Customer Support Representative answers them, sorts out the simple ones and sends the rest to the right consultant with everything they need. Full-time and remote, anywhere in the U.S.

• Answer client users by email, chat and phone in the weeks after a handover
• Walk users through forms, approval steps and reports
• Log every question and notice the ones that keep coming back
• Pass technical problems to consultants with screenshots and the record involved
• Update FAQs and short how-to guides for each client

• Some experience in customer service, a help desk or a call center (internships are fine)
• Short, clear, friendly written replies
• Microsoft 365 or Google Workspace

Also helps:
Zendesk, Freshdesk or Jira Service Management; supporting business software users.

• Full-time and remote, anywhere in the U.S.
• PTO, sick leave and every federal holiday
• Medical, dental and vision from your first month
• A 401(k) with a Resolve Ops match
• A yearly budget for courses and certification exams
• Laptop and home office setup, paid by us

Resolve Ops is an operations and technology consultancy in Chicago. We fix the request forms, approval routes, application connections and reports a business runs on; every assignment is agreed in writing first and ends with operating instructions the client's team can follow.

Resolve Ops is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.