Reservations Sales Agent Remote

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Are you passionate about travel, vacations, and sales? The Travel + Leisure Marketing Contact Center is growing, and we are currently hiring Reservations Sales Representatives to join us as a remote Reservations Sales Coordinator working with a supportive leadership team who is invested in YOU and YOUR success!

Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity! With our hourly + incentive pay, we offer limitless earning potential.

As a Reservations Sales Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise.

As part of the Reservations Sales Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.

• Orientation Day (Friday) –Arrive at our office by 9am EST. You will show your two forms of  HR, pick up equipment, set up at home and be ready for virtual HR Orientation at 2:00pm EST – 5:00pm EST.
• Weeks 1 - 3 (Class Training)– Monday through Friday 9am- 5pm EST
• Weeks 4 - 6 (Academy)– Monday through Friday 11am-7pm EST

• Schedule after training: 12:30 pm to 9pm EST (four days during the week)
• Sundays - 10:30am to 7pm EST.

• (High School diploma or GED equivalent
• Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
• 1+ years of customer service, reservations, or equivalent experience a plus.
• Proficient working with Microsoft Office is preferred.
• Sales experience highly preferred.

Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.

• ~ Medical
• ~ Dental
• ~ Flexible spending accounts
• ~ Disability
• ~ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• ~ Legal and identify theft plan
• ~ Employee Assistance Program

Hospitality is at the heart of all we do at Travel + Leisure Co. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.