CWSP Operations Associate; Temporary

Cristo Rey San Jose Jesuit High School

Job Description CWSP Operations Associate (Temporary)
CRSJ VISION Through a culture of joyful learning, Cristo Rey San José celebrates and develops students’ unique gifts as they encounter God’s love and become leaders who shape society with and for others.

CRSJ MISSIONCristo Rey San José is a Jesuit, Catholic college-prep high school where students of any faith commit to a rigorous curriculum and professional work experience. Students realize their inherent potential and prepare to complete a post-secondary education that will set them on a path toward a sustainable, fulfilling future. Through the Ignatian charism of cura personalis, students facing barriers to opportunity become leaders filled with passion, purpose, confidence and conscience.

POSITION SUMMARY: The CWSP Operations Associate serves as a vital operational anchor for the Corporate Work Study Program, driving daily logistics, remote hub supervision, and emergency response during the 11:00 AM – 7:00 PM afternoon/evening shift. Beyond administrative and schedule coordination, this role is deeply rooted in direct student interaction and relationship-building. The Associate will provide excellent customer service to students and Supervisors and leverage their Spanish language fluency to bridge communication with families.

The Associate ensures that each student receives the real-time coaching, encouragement, and logistical clarity needed to navigate their work-study experience with confidence and success.

Core

Schedule:

11:00 AM – 7:00 PM (afternoon/evening shift).Duration of Temporary Role: approximately 7-8 months

Reports to:

Interim Director of CWSP Operations ESSENTIAL DUTIES Remote Work Hub Supervision:

Directly supervise student workers operating in the Remote Work Hub, ensuring proper engagement, adherence to workplace expectations, and timely completion of assigned tasks.

Serve as the primary point of contact for students encountering technical, operational, or logistical issues while working remotely, providing real-time problem-solving and support.

On-Call Coverage:

Manage the CWSP on-call system after 3:00 PM and serve as backup coverage starting at 1:00 PM, responding promptly to urgent inquiries, schedule changes, or workplace incidents.

Communicate with site supervisors and parents on an as-needed basis strictly to address daily workday logistics, such as student pick-up details and direct supervisor, parent, or student inquiries.

PM Routine Coverage:

Track and check in students as they arrive back from work placements, maintaining accurate PM check-in data and prioritizing student safety during the end-of-day return transition.

Troubleshoot transportation challenges in real time and communicate proactively with supervisors, parents, and students regarding any transportation delays or issues as needed.

Facilitate necessary paperwork for students (e.g., make-up day forms, assignments, or communications from Relationship Managers to students) and document all student questions, concerns, or issues.

Systematically review student timecards and comments, flag discrepancies or performance feedback, and regularly report findings, concerns, or emerging issues to the CWSP team.

Serve as an operational bridge between students, site supervisors, and the broader CWSP team by recording data, documenting updates, and escalating critical issues promptly that arise during PM Routine.

Other Duties:

On an as-needed basis, provide backup support for lunch supervision and front desk coverage to ensure smooth daily campus and program operations.

Other duties as assigned.

REQUIREMENTS Bilingual fluency in written and spoken English and Spanish Currently enrolled in college or university or recent college graduate

Profici…