Remote Healthcare Customer Service Representative

Location:

Any city, KS, US, 99999

Work Mode:
Default

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

As a Remote Healthcare Customer Service Representative
- Topeka, KS at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

• Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution.
• Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner.
• Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience.
• Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured. Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and One Note.
• Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets.

• High school diploma or G.E.D.
• Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and One Note. Skilled in solving computer-related technical problems over the phone.
• Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information.
• Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.

• Work location
  :
  This position is based in Topeka, Kansas. Work may initially be remote, but employees must report on-site when directed.
• Residency requirement
  :
  Candidates must reside in Kansas and live within 20 miles of Topeka.
• Schedule
  :
  Availability to work an eight-hour shift Monday through Friday, with shifts ending as late as 5:30 p.m.
• Work environment
  : A fast-paced setting within an evolving industry.
• Harver Assessment
  :
  All candidates must complete the Harver Assessment as part of the interview process. The assessment evaluates role-related competencies, including communication, multitasking, and problem-solving skills.
• Camera requirements
  :
  Cameras must be on during all interviews and throughout the first week of orientation.
• Internet requirements
  :
  Employees working remotely or in a hybrid arrangement must have a broadband internet connection with minimum speeds of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. To…