Staff Associate, Customer Service​/HelpDesk

Hawaiian Memorial Park Mortuary is looking for a Staff Associate to join our team in Kaneohe, Hawaii where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one.

We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families and vendors
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Maintain the appearance of the facilities
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

• 1 year of experience in customer service preferred

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan

Hawaiian Memorial Park Mortuary has served families across Oahu since 1973, providing compassionate care and meaningful opportunities to honor, remember, and celebrate life. Rooted in a commitment to serving our island ohana, our team is dedicated to creating personalized experiences that bring comfort, connection, and healing during life's most important moments. Joining our location means becoming part of a trusted legacy of service, where respect, empathy, and community are at the heart of everything we do.

Hawaiian Memorial Park Mortuary is part of the North Star Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, North Star Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.