Assistant Manager Visitor Services

Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family - as well as world-class exhibitions, education, and plant conservation research programs.

For more information, visit us online anicgardens.org.

We are devoted to an institutional, environmental and human sustainability.

We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

We make connections with all people using a lens of inclusion, equity and responsiveness.

We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens is currently seeking a Full Time Assistant Manager Visitor Services in our Membership and Visitor Services Department! Read below to see if the requirements might be a good fit for you:

This position will assist the Visitor Services Managers in overseeing the daily Visitor Services operations. The primary responsibilities include, but are not limited to participating in hiring, training, and evaluating of staff and volunteers, cash drawer management, problem resolution and data base management in a fast-paced, high volume, team environment focusing on sales and customer service. The Visitor Services Assistant Manager is responsible for management and supervisory duties in absence of the Visitor Services Managers.

• Performs supervisory duties including, but not limited to -
• Reconciles all Member and Visitor Services shifts and deposits.
• Conducts morning huddles with staff and volunteers.
• Trains and manages Ambassador volunteers.
• Ensures all calls, email and voicemails are responded to in a timely manner.
• Observes staff to ensure customer services expectations and Denver Botanic Gardens policies and procedures is consistently met.
• Evaluates and assess Membership and Visitor Services staff.
• Creates and implements streamlined, innovative and successful strategies, policies, and procedures.
• Operates Member and Visitor Services with an expectation of outstanding customer service from Member and Visitor Services personnel and Ambassador volunteers.
• Ensures compliance of all Denver Botanic Gardens and Operating Policies and Procedures.
• Sets, communicates, and ensures compliance with policies for reports, customer service, cash handling, refunds, and admissions opening and closing.
• Maintains regular admissions hours, as well as operate during special events, including evenings holidays, and weekends as necessary.
• Resolves customer service issues.
• Assists in hiring, training, and evaluating Membership and Visitor Services staff.
• Acts as a positive role model for the Member and Visitor Services team and Denver Botanic Gardens.
• Works with all departments to ensure the highest quality experience for all Denver Botanic Gardens visitors throughout the Gardens.
• Seeks to be knowledgeable about all Denver Botanic Gardens horticulture, exhibits, programs, and events to reflect the experience and brand at the Gardens.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.
• All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

• Must have strong leadership skills and have experience with successfully motivating and training personnel.
• Must possess excellent customer service skills and written, spoken communication skills and strong analytical skills.
• Ability to read, analyze, and interpret common scientific and technical journals,…