Catering Call Center - Remote

• Location:
  
  Candidates must currently reside in the Nashville, TN, or Birmingham, AL, area.
• Training:
  This is a remote position; however, candidates must be available to attend required in-person training and occasional in-person meetings as needed.
• Experience:
  
  Previous experience in customer service, call center operations, catering coordination, restaurant order management, or a similar customer-facing role is required.
• Availability:
  Must be available to work Monday through Friday, approximately 8:00 AM–5:00 PM Central Time, with some schedule flexibility as business needs require.

Are you an experienced customer service professional who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment?

At Taziki's Mediterranean Café, we're looking for a Catering Call Center Rep who can deliver an exceptional guest experience while supporting our catering operations.

In this role, you'll be an important part of our catering team, helping guests place orders, coordinating delivery details, resolving concerns, and ensuring every catering experience reflects the quality and hospitality Taziki's is known for.

If you're detail-oriented, confident on the phone, comfortable managing multiple priorities, and passionate about great customer service, we'd love to hear from you!

• Remote work opportunity with a consistent weekday schedule
• No late nights or early mornings
• Collaborative, supportive team environment
• Opportunity to make a meaningful impact on our guests' experiences
• Daily pay option

• Medical, dental, vision, and disability insurance options
• Paid time off
• 401(k) program with employer match

As a Catering Call Center Rep, you'll help ensure that our catering customers receive accurate, timely, and friendly service from their first interaction through order fulfillment.

• Deliver outstanding customer service through professional, friendly, and efficient phone interactions.
• Manage a high volume of incoming calls while maintaining accuracy and attention to detail.
• Assist customers with catering inquiries, menu selections, order placement, and scheduling.
• Accurately enter and manage catering orders, including orders received through third-party platforms.
• Coordinate delivery schedules and communicate with restaurant teams to support successful order fulfillment.
• Track catering concerns, follow up with customers, and help resolve issues in a timely and professional manner.
• Recommend menu options, add-ons, and catering solutions based on customer needs.
• Identify opportunities to increase sales through thoughtful recommendations and suggestive selling.
• Maintain clear communication with customers, restaurant teams, and internal partners.
• Represent Taziki's values, hospitality standards, and commitment to quality in every interaction.

We're looking for someone who brings experience, professionalism, and a genuine passion for customer service.

• Previous professional experience in customer service, call center support, catering coordination, hospitality, or a related role.
• Strong verbal communication skills and a confident, professional phone presence.
• Experience managing multiple customer requests, orders, or inquiries in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and delivering excellent service.
• Comfortable using computers, online ordering systems, and multiple software platforms.
• Ability to work…