Remote US Service & Support Lead — Escalations
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Customer Service/HelpDesk
Job Description & How to Apply Below
Fortress Power is seeking a working supervisor to own the residential customer experience from first contact to ticket closure, uniting front-line support with applications engineering and guiding remote diagnosis, RMA decisions, and field coordination across the US, PR and Latin America.
In this role you will tackle the toughest escalations, build playbooks and scorecards, and deliver clear reporting. The position reports to the COO and offers remote consideration for strong candidates.
For the Remote US Service & Support Lead — Escalations & Experience position at MyHR Partner, Inc, we are reviewing applications now.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Langhorne, Bucks County, United States.
This opportunity is part of our work in Sales.
The advertised compensation is 70.000 - 90.000.
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