Digital Workflow Services Associate

Next Path Workforce Solutions is currently seeking a Digital Workflow Services Associate to join our client’s team in Southfield, MI. This is an Onsite, Contract position.

$21-$23 (depending on experience)

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

• High school diploma or equivalent, along with at least two years of customer service experience.
• Experience using Microsoft Office.
• Professional demeanor with excellent verbal and written communication skills.
• Comfort handling returned mail through phone calls, scanning, documenting, emailing, and batching.

• Review, update, maintain, and service client accounts to ensure documentation meets applicable policies and regulations.
• Answer operational and compliance questions by phone or email.
• Prepare required mailings for clients.
• Serve as a liaison between branch personnel and home-office teams in a call center environment.
• Provide guidance on operational processes, policies, and timelines.
• Educate personnel on the use and maintenance of systems for submitting documentation.
• Batch and scan returned mail.
• Assist with onboarding and training other associates.
• Provide feedback to support continuous process improvement.
• Perform other duties and responsibilities as assigned.

We are an Equal Opportunity Employer