Customer Support Professional; Remote

You’re a dedicated professional. Close to your heart and mind you put the customer at the center of what you do. You thrive in an environment where you feel empowered to do the right thing for the customer. The quality of your human-to-human interaction should be valued by any organization where you work. Your desire to help others, while maintaining their dignity and building their confidence gives you a sense of fulfillment and accomplishment.

• You might come from a variety of roles:
  • A tech‑savvy teacher who’s the go‑to person your school
  • A social media creator or blogger focused on technology and software
  • A customer support rep that required common consumer knowledge about computers, smartphones, the web, and apps.
  • You’re the go‑to family member who helps everyone in your family with tech support
• You’re passionate about helping and supporting people, solving people’s tech needs energizes you.
• You’re a team‑oriented people person who is articulate in both writing and speech.
• You have an affinity for technology and have experience in a helping profession.

We provide software-as-hospitality to serve adults (55+). We offer services that empower adults to live their best lives. We design experiences specifically for them to foster greater confidence. We bring relevant content to them to build competence and spark enjoyment. We connect adults to organizations that can help, or be helped by them.

• Receive customer inquiries through multiple channels (calls, email, text, and video)
• Document customer needs in structured case management tools
• Assists the customer in finding the solution and develops a support plan
• Capture customers user needs in the form of user stories
• Regular collaboration as part of the product team creating better outcomes for customers
• Actively participate in daily and weekly team meetings
• Remote only position

• Bachelors or equivalent experience
• Desired but not required, at least 2 years experience providing customer support
• Up to date consumer knowledge about computers, smartphones, the web, and apps.
• Familiarity with CS tools (Zendesk, phone systems, etc.)
• Excellent communication
• Experience doing remote work
• Eager to learn new skills