Staff Associate, Customer Service​/HelpDesk

Our Mission:
Care. Comfort. Plan.

Sunset Funeral Home is looking for a Staff Associate to join our team in North Olmsted, OH where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one.

We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

• 1 year of experience in customer service preferred
• Experience handling difficult situation

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan

Sunset Funeral Home has been a trusted part of the North Olmsted community since 1929, providing generations of families with compassionate care, personalized service, and meaningful opportunities to honor the lives of their loved ones. Guided by a tradition of dignity, respect, and excellence, our dedicated team helps families create lasting tributes that celebrate cherished memories, preserve legacies, and foster healing.

Joining our location means becoming part of a longstanding legacy of service and a team committed to making a meaningful difference in the lives of the families we are honored to serve.

Sunset Funeral Home is part of the North Star Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, North Star Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.