Representative Inbound Customer Service

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

• Job Type: Full-time, remote
• Schedule:
  
  Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training:
  Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
  
  Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, One Note.

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

• Start date:
  
  We are hiring for multiple starting dates in November and January.
• Schedule:
  
  8-hour shift. Training: 8:00 AM - 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.