Remote Inbound Support Specialist

POSITION OVERVIEW

Remote Work-at-Home | Canada

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

Join our team as a Remote Inbound Call Center Representative, where you'll be the first point of contact for customers seeking assistance. This role is ideal for individuals who excel at problem-solving and delivering exceptional customer service all from the comfort of home.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• POSITION RESPONSIBILITIES

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Assist customers with inquiries.
• Provide accurate information about products and services.
• Document customer interactions in the system.
• Escalate complex issues to appropriate departments.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive, And Driven Applicants Are Encouraged To Apply.

The Ideal Candidate s For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong communication and active listening skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, Market Force, Gravis Apps, Gravis Marketing, March East, Mass Markets, MCI Federal Services (MFS), On Brand
24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, East West BPO, Tele Technology, and Vinculum.

All Positive, And Driven Applicants Are Encouraged To Apply.

The Ideal Candidate s For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong communication and active listening skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II…