Specialized Roles:
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Help Evo Car Share members navigate bookings, accounts, and claims from a fully remote home-based position. Apply strong communication and problem-solving skills.
This temporary part-time Member Services Specialist role supports positive experiences across Evo’s member services operations. You will answer questions, resolve concerns, manage escalations, and assist with billing, reimbursements, registrations, and open rentals. The contract ends September 30, 2027.
Key Responsibilities:
Answer member questions through phone, email, chat, and other channels
Take ownership of escalated situations and pursue positive outcomes
Complete billing, registration, reimbursement, and reporting activities
Review incident information and support claims-related follow-up
Contribute feedback improving processes and member experiences
Requirements:
Two or more years in customer service or contact centres
Passion for exceptional service and positive relationships
Strong problem-solving and critical-thinking abilities
Excellent organization, prioritization, and time management
Flexibility supporting operations twenty-four hours, seven days weekly
Use sound judgment, empathy, and adaptable service skills to support Evo members across changing priorities and complex requests.
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