English C1) Customer Support Consultant; Remote, LATAM

Remote-Friendly Structure: This role is fully remote with a flexible schedule and no time-tracking - a strong combination for digital nomads. The flexibility suggests async or semi-async workflows, though L1 phone support implies some scheduled shift coverage. Confirm exact shift windows during the interview, as overlapping with client timezones (likely US/EU) may be required.

Timezone Fit: The hint countries (Colombia, Mexico, Costa Rica, Peru, Dominican Republic, Argentina) are all in the Americas (UTC-3 to UTC-6), which aligns well with North American client hours. This makes the role particularly convenient for nomads based in LATAM.

Visa Considerations: Several hint countries offer digital nomad visas:

• Colombia: Digital Nomad Visa valid up to 2 years - excellent option.
• Argentina: No formal nomad visa, but long tourist stays are common.
• Mexico & Peru: Tourist visas typically allow 90-180 days - suitable for shorter stays.

Equipment

Note:

You must supply your own laptop (8GB+ RAM) and fast internet (50/40 Mbps). Budget for a coworking space if traveling, as reliable connection is non-negotiable for phone support. No equipment stipend is mentioned.

USD Compensation paid in a strong currency stretches well in Medellín, Lima, or Mexico City, where cost of living is significantly lower than US rates.

Who are we?

Support Your App is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do:

• Provide L1 customer support via phone, chat, and email;
• Perform basic troubleshooting of software issues and guide customers toward quick solutions;
• Triage customer support requests across multiple projects;
• Escalate specific types of cases to the appropriate representatives following established procedures;
• Stay on top of product and process updates and provide feedback to improve the knowledge base;
• Conduct research when information is missing and proactively look for solutions.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 1 year of experience in a customer support role
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• Previous experience providing support and troubleshooting for software
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• The ability to prioritize tasks according to their urgency and communication channel
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• A customer service-oriented approach and good communication skills
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• Strong attention to detail and organizational skills
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• Strong problem-solving and adaptability skills;
• Commitment to delivering high-quality customer service and meeting performance targets;
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus:

• Experience supporting SaaS products;
• Previous experience providing customer support via phone calls, chat, and email;
• Experience using CRMs or ticketing systems and similar support platforms.
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, plus an internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for…