Membership Support Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Membership Support Representative based in the United States.

In this role, you will provide friendly, reliable, and efficient support to members of a subscription-based car wash platform. You will serve as a key point of contact, assisting customers with account management, billing inquiries, membership changes, and technical troubleshooting. Through inbound phone calls, live chat, email, and text messages, you will help ensure a smooth and positive member experience. You will work in a fully remote, fast-paced environment, using multiple digital tools to resolve inquiries and address customer needs.

As part of a collaborative support team operating around the clock, you will contribute to maintaining high service standards and customer satisfaction. This part-time opportunity is ideal for customer-focused individuals who enjoy problem-solving, working with technology, and helping others.

• Respond promptly and professionally to member inquiries through inbound phone calls, live chat, email, and SMS, ensuring a helpful and positive customer experience.

• Assist members with account management, billing questions, subscription changes, membership cancellations, app troubleshooting, and general service requests.

• Guide customers through available self-service options and help them navigate the mobile application to manage their memberships effectively.

• Navigate multiple software platforms and communication channels simultaneously while maintaining accuracy, efficiency, and attention to detail.

• Follow established company policies, procedures, and knowledge base resources to provide consistent, accurate, and reliable support.

• Document customer interactions, requests, and resolutions clearly and accurately within the customer support platform.

• Collaborate with supervisors and remote team members to resolve complex inquiries, address concerns, and elevate issues when appropriate.

• Stay informed about service updates, policy changes, and new procedures to ensure accurate and up-to-date customer assistance.

• Meet established performance expectations related to attendance, punctuality, responsiveness, productivity, and customer satisfaction.

• Maintain dependable coverage during assigned shifts, including weekends, to support continuous 24/7 customer service operations.

• Previous customer service experience is required.

• High school diploma or equivalent qualification.

• Availability to work weekends and flexibility to accommodate part-time shifts based on operational requirements.

• Strong verbal and written communication skills, with the ability to interact professionally and effectively with customers across different communication channels.

• Comfortable using computers, web-based applications, and multiple software platforms simultaneously.

• Excellent multitasking, problem-solving, and organizational skills, with the ability to remain calm and professional when handling challenging customer interactions.

• Strong attention to detail and the ability to follow documented procedures and established workflows.

• Reliable attendance, punctuality, and the ability to work independently with minimal supervision in a remote environment.

• Ability to maintain a quiet, professional home office equipped with a personal computer and reliable, high-speed wired internet connection.

• Ability to remain at a workstation and operate a computer throughout scheduled shifts, with reasonable accommodations where applicable.

• Authorization to work in the United States, with employment subject to background checks and verification of work eligibility.

• Preferred qualifications:

  • Previous experience in a call center or contact center environment.

  • Experience providing multichannel customer support through phone, email, live chat, and text messaging.

  • Familiarity with Customer Relationship Management (CRM) systems, ticketing platforms, or other customer support software.

  • Previous experience working remotely or collaborating with distributed teams.

  • Bilingual proficiency in English and Spanish is an advantage.

• Fully remote working arrangement.

• Part-time schedule of approximately 12–24 hours per week
  .

• Flexible scheduling based on operational requirements, with weekend availability required.

• Paid onboarding and job-specific training to help you become familiar with the platform, tools, systems, and procedures.

• Supportive team environment with…