Customer Service Representative

Keystone Pacific LLC, a leading player in the maritime and logistics industry, is seeking a Customer Service Representative to join our remote team. This full-time position is based in Remote, Remote, and offers a salary range of $42,000 to $58,042. The role is open until November 23, 2026.

As a Customer Service Representative, you will handle client inquiries and concerns, providing prompt and professional responses. You will work with the team to ensure client satisfaction and maintain strong relationships. Your role involves assisting clients with global trade complexities and resolving issues efficiently.

You will be part of a remote team at Keystone Pacific LLC, collaborating with colleagues across Remote, Remote. The workplace is dynamic and fast-paced, requiring adaptability and a strong customer service focus.

The salary for this role ranges from $42,000 to $58,042 per year. Benefits include remote work flexibility and access to company resources and support.

To excel in this role, you should have excellent communication skills and a customer-centric approach. Experience in customer service or a related field is preferred. Proficiency in English is required, and basic knowledge of maritime or logistics is a plus.

The Final date to receive applications is set for November 23, 2026.

• Handle incoming customer inquiries, complaints, and requests, providing clear and accurate information.
• Coordinate with internal teams to resolve customer issues efficiently and effectively.
• Maintain detailed records of customer interactions and service requests.
• Assist in the development and implementation of customer service initiatives to enhance client satisfaction.
• Provide training and guidance to new team members as needed.
• Stay up-to-date with industry trends and best practices in customer service.

• Proven experience in customer service, preferably within the maritime or logistics industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in English, both written and spoken.
• Knowledge of basic computer software and familiarity with customer relationship management (CRM) systems.
• Ability to work independently and as part of a team in a remote setting.