Remote Call Center Rep - NJ

We are seeking dependable Remote Call Center Reps for a full-time temporary contract opportunity supporting customers with questions related to applications, eligibility, and healthcare coverage. This work-from-home role is open to New Jersey residents only, and residency will be verified. This is a great opportunity for customer service professionals who enjoy helping others, working in a structured call center environment, and using technology to resolve customer needs.

Representatives receive paid training, ongoing coaching, and support from experienced leadership to help them succeed in a fast-paced remote setting. The ideal candidate is professional, reliable, detail-oriented, and comfortable handling a high volume of inbound calls while navigating multiple systems. This role is a strong fit for individuals who can work independently from home, follow detailed procedures, maintain confidentiality, and deliver a positive customer experience on every call.

• Answer high-volume inbound customer calls and provide courteous, professional support.
• Assist customers with questions related to applications, eligibility, and healthcare coverage.
• Enter, update, process, and document customer information accurately in required systems.
• Follow established policies, scripts, procedures, and compliance guidelines.
• Navigate multiple computer systems while assisting customers in real time.
• Escalate complex questions or issues to the appropriate support resource when needed.

• Pay is $18.00 per hour for English-speaking representatives.
• Pay is $19.00 per hour for English/Spanish bilingual representatives.
• Full-time, temporary contract position.
• Temp-to-hire opportunity.
• 40 hours per week.
• Remote work-from-home position for New Jersey residents only.
• Must have full availability between 8:00 AM and 8:00 PM ET, Monday through Sunday.
• Candidates must be available to work any shift within operating hours, including Saturdays and Sundays.
• Specific work schedules will be assigned based on business needs.
• Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET.
• Candidates must be on camera throughout training and nesting and maintain reliable attendance.
• For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

• Handle high-volume inbound customer service calls in a remote call center environment.
• Assist customers with application, eligibility, and healthcare coverage questions.
• Accurately document calls, update customer records, and follow compliance procedures.
• Navigate multiple systems while maintaining professional customer communication.
• Must currently live in New Jersey. New Jersey residency will be verified.
• Must have a high school diploma, GED, or equivalent.
• Must have at least 6 months of work experience.
• Customer service experience is required.
• Strong communication, listening, and interpersonal skills are required.
• Strong computer navigation and data entry skills are required.
• Must be able to multitask, follow detailed procedures, and maintain accuracy.
• Must be able to work independently in a fast-paced remote environment.
• Must have a private, quiet, dedicated workspace with minimal background noise or distractions.
• Must be able to commit to a 40-hour work week.
• Must have full availability from 8:00 AM to 8:00 PM ET, Monday through Sunday.
• Must be willing and able to work weekends as scheduled.
• Must maintain reliable attendance during training and employment.
• Must provide your own compatible computer and required equipment.
• Computer must have Windows 11 Home or Pro, build version 24H2 or higher.
• Windows 10 is not…