Remote Automotive Customer Concierge Specialist

Support automotive protection customers remotely across British Columbia and Alberta using empathetic communication and first-contact problem solving. Guide every request clearly.

YWT Dealer Services seeks a Customer Concierge Specialist reporting to the Customer Concierge Manager. You will handle inquiries, cancellations, transfers, and regulatory processes through phone, email, and ticketing. The work requires customer service experience, automotive dealership understanding, Microsoft 365 proficiency, and strong conflict-resolution skills. After in-person training, occasional meetings remain possible.

• Respond to customer inquiries by phone, email, and ticket
• Resolve concerns fully and communicate timelines, next steps, and outcomes
• Explain protection programs, cancellations, transfers, and regulatory requirements
• Document interactions and meet response, resolution, and satisfaction KPIs
• Share recurring issues to improve FAQs, processes, and knowledge resources

• Minimum two years of related customer service experience
• Clear, professional, empathetic communication and conflict-resolution skills
• Understanding of automotive dealership sales, service, F&I, and retention
• Strong Microsoft 365 proficiency; CRM experience is an asset
• Residence in British Columbia or Alberta with required training availability

Use automotive knowledge, customer empathy, and organized case ownership to represent YWT Dealer Services across every customer interaction.