Medicare Member Services Representative

Location:

Akron, OH (city/state only)

Pay: $19 per hour

Schedule:

Monday–Friday, 8:00 AM – 5:00 PM (40 hours/week)

Type:
Temporary / seasonal (multiple openings)

Work setup Training/Orientation:
On-site in Akron for approximately 4 weeks After training: role is designed for a remote work environment, with potential occasional in-office requirements during the contract

• Provide personalized support to members by phone and written channels regarding: enrollment, benefits, eligibility, billing, claims, and authorizations
• Document member inquiries/complaints accurately and route for resolution as needed
• Meet quality and productivity standards for phone and written communications
• Use empathy, education, and a service-first approach on every interaction
• Maintain confidentiality and comply with policies and regulations

• High School Diploma or GED (college experience preferred)
• 2+ years in customer service / call center / administrative support (or similar)
• Medicare and/or health insurance background strongly preferred
• Comfortable working in Windows and navigating multiple systems
• Strong phone presence (professional tone, empathy, confidence)
• Able to work from home effectively (reliable internet, VPN/audio/headset comfort)