Remote Experience Specialist

As a Remote Experience Specialist, you'll be the first point of contact for our members, delivering exceptional service through multiple remote channels. You'll guide members through transactions, educate them on our products and digital tools, and help them achieve financial well-being-all while ensuring every experience reflects our commitment to care and community.

• $19.35 - $22.76 per hour
• In addition to competitive pay, full-time team members are eligible for Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employer-Paid Life Insurance, Short & Long Term Disability Coverage, TRUE Cares Paid Family Leave, and Flexible Spending Accounts

Up to 40 hours per week, including:

• Monday - Friday from 8:30am - 5:30pm
• 1-2 Saturday's per month from 8:45am - 1:00pm

• Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
• Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
• Resolve member concerns with professionalism, empathy, and urgency
• Educate members on digital banking services and self-service tools
• Promote confidence and adoption of new technology solutions
• Identify opportunities to improve members' financial well-being through products and services that meet their needs
• Build strong relationships while navigating multiple systems and processes
• Collaborate with team members and participate in ongoing training and development

• High School diploma or GED
• 1 - 2 years of Customer Service experience
• Strong communication and problem-solving abilities
• Comfort with technology and ability to navigate multiple systems simultaneously.
• Basic personal finance knowledge

• At least 1 year of financial institution experience working in member/customer facing roles
• Bilingual in Spanish, Arabic, or another language

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity

Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees.