Client Support Agent - Multilingual

Our client, an international BPO provider, is looking for a skilled and multilingual Client Support Agent to join their team in Soweto, Gauteng . This role involves providing comprehensive support to a diverse, global customer base. The ideal candidate is fluent in English and at least one other major language (specify languages if known or required), possesses excellent communication skills, and has a passion for assisting customers.

You will handle inquiries via phone, email, and chat, resolve issues efficiently, and ensure a high level of customer satisfaction across different regions. This is an excellent opportunity to utilize your language skills in a dynamic support environment.

• Respond to customer inquiries and issues in a timely and professional manner across multiple channels (phone, email, chat).
• Provide accurate information about products, services, and policies in the required languages.
• Troubleshoot and resolve customer problems, escalating complex issues when necessary.
• Document customer interactions and resolutions meticulously in the CRM system.
• Build rapport with customers and provide a positive and helpful experience.
• Identify opportunities to improve customer satisfaction and service delivery.
• Adhere to company policies and procedures, and maintain high standards of quality.
• Collaborate with team members and supervisors to achieve departmental goals.
• Participate in ongoing training to enhance product knowledge and support skills.

• Fluency in English (written and verbal) is mandatory.
• Fluency in at least one additional major language (e.g., French, Spanish, Portuguese, German) is highly preferred.
• Previous experience in a customer service or call center role is required.
• Excellent communication, listening, and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and CRM software.
• A customer-centric attitude and a strong desire to help others.
• High school diploma or equivalent; further education or certifications are a plus.
• Ability to adapt to a hybrid work environment.

• This position in Soweto, Gauteng offers a competitive annual salary and a hybrid work model, blending office-based and remote work.
• Our client provides medical aid and retirement fund benefits.
• You will have opportunities for professional development, working in a diverse and inclusive environment.
• Join a company that values its employees and offers a supportive team atmosphere.