Customer Sales and Service Representative

eCustomer Sales and Service Representativeu
003c/eJob : R-1103341u003c/eApply prior to the end date:
December 5, 2026u003c/eWhen you join Verizonu
003c/eYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.u003c/eWhat you’ll be doing…u003c/bu003eu003c/eOur innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play.

So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more.

You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.

Your responsibilities will include, but are not limited to:u003c/eAnswering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.u003c/pu003eu003c/eIdentifying customer needs and proactively offering our products and services.u003c/pu003eu003c/eContacting customers by phone or in writing concerning past due payments.u003c/pu003eu003c/eInvestigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.u003c/pu003eu003c/eVerifying

service order accuracy and completeness and making corrections/changes, as needed.u003c/pu003eu003c/eWorking evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.u003c/pu003eu003c/liu
003eu003c/eWhat we’re looking for…u003c/bu003eu003c/eYou are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations.

You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you’ll help our customers stay connected to what matters the most.u003c/eEven better if you have one or more of the following:u003c/bu003eu003c/eA related Associate Degree or 2+ years of relevant experience.u003c/eExperience with selling products and services.u003c/eDemonstrated ability to communicate with detail and precision.u003c/eYou

must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.u003c/eWhere you’ll be workingu
003c/eIn this remote role, you'll work from home with occasional in-person trainings and meetings.u003c/eScheduled Weekly Hoursu
003c/.5u003c/eEqual Employment Opportunityu
003c/eVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or…