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Remote CSM Mid-Market & Enterprise Accounts

Remote / Online - Candidates ideally in
Macon, Bibb County, Georgia, 30383, USA
Listing for: Happy Returns, a UPS Company
Remote/Work from Home position Listed on 2026-11-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 90000 - 135000 USD Yearly USD 90000.00 135000.00 YEAR

Job Description & How to Apply Below

Position: Remote CSM for Mid-Market & Enterprise Accounts

Happy Returns is seeking a proactive Customer Success Manager to manage a portfolio of mid-market and enterprise retail partners. You will be the primary contact, building strong relationships, driving product adoption, and ensuring long-term customer satisfaction and retention.

You’ll develop retailer-specific account plans, monitor health metrics, and work cross-functionally with Operations, Product, and Engineering to resolve issues and optimize outcomes.

The Remote CSM for Mid-Market & Enterprise Accounts role at Happy Returns, a UPS Company is now open for applications in Atlanta, GA, United States.

The position is based in Atlanta, GA, United States.

This opportunity is part of our work in Management & Operations, Sales.

The advertised compensation is 90..

This role offers the option to work remotely.

We aim to respond to suitable candidates as soon as possible.

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