Director, Client Engagement & Escalations; Remote

PHIL is seeking a Manager, Client Engagement to lead a team that handles escalations from manufacturer clients and drives cross-functional resolution. This role shifts toward preventing escalations as AI aids triage, and focuses on operational quality and follow-through.

You will report to the VP, HCP Engagement and collaborate with Client Success, Operational Excellence, Strategic Operations, and Product to optimize client programs.

This role, Director, Client Engagement & Escalations (Remote) at PHIL, could be your next move.

All applications are reviewed carefully by our team.

The position is based in Elm, PA, United States.

This opportunity is part of our work in Management & Operations.

The advertised compensation is 90..

This role offers the option to work remotely.

We aim to respond to suitable candidates as soon as possible.