Customer Care Advocate

Customer Care Advocate

Customer Care Advocate – Remote | $18–$19/hr + Bonus Opportunities

Tech-Savvy. People-Focused. Purpose-Driven. Sound Like You?

Put your technical skills and passion for helping others to work-all from the comfort of home!

Disabled Veteran Solutions (DVS) is seeking experienced, compassionate, and technically proficient professionals to join our team as Remote Customer Care Advocates.

If you enjoy solving problems, confidently navigating multiple computer systems, and helping people through challenging situations, this could be the opportunity you've been looking for.

At DVS, we're looking for more than someone who can answer a phone. We want resourceful, detail-oriented professionals who take ownership of customer needs, communicate with empathy, and deliver exceptional service.

As a Customer Care Advocate, you'll serve as a trusted resource for individuals seeking assistance, guidance, and solutions to their healthcare related questions.

Key responsibilities include:

• Deliver exceptional customer service with professionalism, patience, and empathy.
• Actively listen, identify customer needs, and provide accurate, timely solutions.
• Navigate multiple computer applications, web-based platforms, and online phone systems simultaneously.
• Research information, troubleshoot concerns, and guide customers through complex processes.
• Maintain accurate documentation while balancing efficiency, quality, and attention to detail.
• Manage customer interactions in a structured, high-volume remote environment.
• Take ownership of customer concerns while consistently delivering a positive customer experience.

We're seeking confident problem-solvers who are technically proficient, organized, adaptable, and genuinely passionate about helping others.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of 1 year of remote work experience in insurance operations, healthcare, technical support, or a related field.
• Advanced computer proficiency with the ability to efficiently navigate multiple applications, systems, and browser windows.
• Strong proficiency in Microsoft 365 applications, including Outlook, Teams, Word, Excel, and One Note.
• Excellent verbal communication, active listening, and problem-solving skills.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks without sacrificing accuracy.
• Ability to work independently, learn new technology quickly, and maintain productivity in a remote environment.
• A genuine commitment to providing compassionate, professional, and solution-focused customer service.

Preferred Qualifications:

• Experience in healthcare, health insurance, social work, or mental health-related services.
• Familiarity with medical terminology, health benefit plans, or insurance processes.
• Previous experience in a complex, high-volume customer service or call center environment.
• Demonstrated success in a remote customer-facing position.
• College degree or additional relevant education.

• Work Environment: 100% Remote
• Employment Type:
  
  Full-Time
• Starting Pay: $18.00 per hour
• Bilingual Starting Pay: $19.00 per hour
• Additional Compensation:
  Bonus opportunities
• Work Schedule:
  
  Monday through Friday, 8-hour shifts
• Schedule Availability:
  Must be available to work an assigned shift between 8:00 AM and 9:00 PM Eastern Time.
• Training:
  Comprehensive 7-week training program
• Paid Training
  
  Schedule:
  
  Monday through Friday, 8:00 AM to 4:30 PM Eastern Time

Disabled Veteran Solutions is a Service-Disabled Veteran-Owned Small Business committed to creating meaningful employment opportunities and delivering exceptional service.

Our mission is rooted in supporting others, and we believe our employees are…