Remote Collection Service Representative

Take your communication skills to a new level as a remote Collection Service Representative with Cadex Solutions in Montreal. This role emphasizes B2B debt recovery while balancing professionalism and positivity.

Cadex Solutions is seeking a motivated individual fluent in both English and Canadian French for this remote position. As a Collection Service Representative, you will engage with clients, navigate computer systems, and professionally remind customers of their overdue balances. Your contribution will focus on recovering funds while ensuring an empathetic and accurate customer experience.

Key Responsibilities:

• Process accounts receivable transactions accurately

• Contact customers to remind them of overdue balances

• Review and verify customer account details

• Document conversations clearly and accurately

• Handle customer inquiries with patience and empathy

Requirements:

• High School Diploma or GED

• Fluency in English and Canadian French

• Proficient verbal and written communication skills

• Basic math and MS Office proficiency

• Strong time management and organization skills

Make an impact in collection efforts while maintaining a positive customer experience.