Bilingual Tax Customer Support Agent

Help customers navigate tax software through telephone and email support, using bilingual communication skills from a fully home-based workplace.

As a Support Agent, you will assist clients with various tax software products and resolve common issues using company procedures. The position includes recording requests, tracking recurring customer-reported problems, and supporting software quality control. French and English bilingualism is an asset because some clients are outside Quebec.

• Assist clients by telephone and email with tax software
• Resolve recurring customer issues using company procedures
• Record requests and identify repeated client-reported problems
• Support quality control activities for software products
• Diffuse tense interactions through active listening

• Minimum one year of relevant customer service experience
• Bachelor’s degree or equivalent experience
• French and English bilingualism considered an asset
• Ability to communicate effectively verbally and in writing
• Ability to perform effectively under pressure

Use bilingual customer communication, tax software knowledge, and thoughtful problem-solving to support clients entirely from home.