Bilingual Legal Call Centre Representative

Support legal clients remotely across Ontario and Quebec using bilingual communication, accurate solutions, and professional call centre service. Handle English and French calls and emails from anywhere in Canada.

Agilus by Synergie is recruiting several full-time Contact Centre Agents in the Legal field. This role serves clients through calls and emails while delivering a high-quality experience. You will apply established procedures, investigate inquiries, and use multiple systems to resolve issues.

• Handle inbound calls and emails in English and French
• Investigate client inquiries and provide timely solutions
• Resolve issues on first contact using available tools
• Document interactions clearly according to established procedures
• Manage multiple systems while delivering empathetic service

• Strong bilingual communication skills in English and French
• Customer service or call centre experience
• Strong data entry and written communication abilities
• Comfort navigating Microsoft Office and multiple systems
• Availability for full-time remote work in Canada

Bring bilingual communication, data entry, and client support skills to Agilus by Synergie’s remote legal contact centre team.