Remote Banking Advisor

Position: Remote Banking Advisor at Desjardins
Join Desjardins as a remote Banking Advisor and provide personalized support for clients' financial needs.

Your role will involve assisting with credit card and bank account inquiries from the comfort of your home.

As a Banking Advisor in the Customer Relations Center, your primary duties will include offering tailored solutions, enhancing client relationships, and empowering clients with digital tools. You will play a proactive role in solving problems and guiding members with financial advice. Excellent interpersonal skills and a customer-focused attitude will help you thrive in this remotely based position.

Key Responsibilities:

• Answer member inquiries regarding bank and credit card accounts

• Provide tailored financial solutions for diverse client needs

• Build strong relationships to enhance client retention

• Solve client issues with a proactive and solution-oriented approach

• Guide members on using digital banking tools effectively

Requirements:

• College diploma in a related field

• One year of customer service experience

• Bilingual:
French required, English proficiency desired

• Ability to work flexible evening and weekend shifts

• Available for occasional on-site office visits

Leverage your customer service expertise and financial knowledge to assist clients effectively in this rewarding role.