Bilingual Customer Service Representative – Luxury Retail - French-English – Remote

Job Description
- Bilingual Customer Service Representative – Luxury Retail
- French-English – Remote Canada (04DE5)

Bilingual Customer Service Representative – Luxury Retail
- French-English – Remote Canada

Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search

Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step.

• Deliver white glove customer support across channels.
• Provide expert product and fragrance recommendations based on mood, personality, and occasion.
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience.
• Maintain accurate and detailed records of customer interactions using CRM and service tools.
• Identify opportunities to elevate the customer journey and share insights with leadership.
• Contribute to a collaborative, high performance team environment while working independently when needed

• Bilingual in French and English
• At least 1 year experience in customer service, luxury retail, sales, or personalized client support
• Strong proficiency with CRM platforms and digital customer service tools
• High school diploma or equivalent
• Comfortable assisting customers and resolving customer requests on the phone

• All positions are permanently remote and full-time
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $18 per hour
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to the Team Leader. We are regularly hiring for this role. You'll contribute to…