Bilingual Customer Service Representative – Spanish-English - Automotive Support - Remote

What You’ll be Doing

Do you have a passion for helping others, solving problems, and creating a smooth customer experience? In this role, you’ll assist vehicle owners, prospective customers, and dealerships by providing thoughtful, accurate support across multiple communication channels. Whether you’re helping with vehicle features, connected services, app support, warranty questions, recalls, maintenance guidance, or general ownership needs, you’ll help make each interaction feel easy, supportive, and genuinely helpful.

• Answer incoming communications from customers through phone, chat, email, and other supported channels
• Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources
• Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access
• Research customer questions using internal tools, knowledge resources, and documented procedures
• Accurately document customer interactions, case details, and next steps in customer management systems
• Help resolve customer concerns during the first interaction whenever possible
• Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed

• Bilingual in Spanish and English
• 6 months or more of customer service experience
• Automotive, technical support, troubleshooting, or product support experience
• High school diploma or equivalent
• Ability to explain product, service, or technical information in a clear and helpful way
• Computer experience and ability to navigate multiple systems while assisting customers
• Secure, high speed wired internet connection (minimum 30 mbps)

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $18 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,…