Logistics Customer Service Specialist

Logistics Customer Service Specialist (Evening Shift) Milton Keynes Department: UK Transportation

Hours:

Monday to Friday, 5:30pm–1:00am Start: ASAP Full-time | Permanent Important:
Evening Shift Required We are looking for a reliable and proactive Logistics Customer Service Specialist to join a growing transportation team in Milton Keynes. This role involves handling logistics enquiries, investigating delivery issues and liaising with carriers such as Royal Mail, DPD, Evri and Fed Ex to ensure timely resolution. What will you be doing? Handling enquiries relating to delayed, missing or failed deliveries Investigating shipment issues using tracking systems and carrier portals Liaising with delivery partners to obtain updates and resolve issues Providing accurate information to the Retail Customer Service team Managing outstanding cases and ensuring proper follow-up Maintaining records and completing shift handover reports

What we're looking for:

Previous experience in logistics, customer service or transport coordination Good understanding of parcel delivery and tracking Strong communication and problem-solving skills Good attention to detail and accuracy Computer skills, including Microsoft Excel and Outlook Ability to manage multiple enquiries in a fast-paced environment Reliable with excellent attendance and timekeeping Comfortable working evening shifts, Monday to Friday Mandarin language skills would be an advantage This is an excellent opportunity to join a growing logistics operation and develop your experience in transportation and customer service.

Interested? Apply today or contact us for more information.