Client Coordinator - Lead

Position: Client Coordinator - Lead (33222)
Client Coordinator
- Lead (33222)# Client Coordinator
- Lead (33222)
Fully Remote   
• Atlanta, GA 30305## Overview Salary Range $18.00 - $18.00 Hourly Position Type Full Time## DescriptionMCMC is seeking a
** Client Coordinator Lead
** to join our team in a fully remote role. If you thrive in a fast-paced environment, enjoy mentoring others, and take pride in delivering exceptional customer service, this could be the perfect next step in your career.

As the Client Coordinator Lead, you'll serve as a trusted resource for the team, helping guide daily operations, supporting workflow management, and ensuring every client interaction is handled with professionalism, accuracy, and care. You'll play a key role in maintaining service excellence while helping the team meet regulatory and company standards.
*
* What we offer:

*** 100% remote work environment
* Consistent Monday-Friday schedule (8:30am-5:00pm EST)
* Opportunity to take on a leadership role and influence team success
* Collaborative and supportive culture focused on professional growth

If you're a strong communicator, enjoy problem-solving, and are looking for an opportunity to lead while continuing to develop your career, we'd love to connect with you.
** ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
*** Assists in providing overall support to the department and ensuring all client inquiries and product lines are completed on time at the highest level of quality and in the most effective and efficient manner possible.
* Acts as a team advisor by answering departmental questions and assisting with continuous training to strengthen departmental procedures.
* Maintains daily contact with the QA department regarding workflow and pending report status.
* Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
* Assists promptly in the resolution of any physician and/or customer complaints or quality assurance issues. Escalates all client issues to upper management as needed.
* Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
* Files and archives open and closed cases.
* Monitors and verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
* Aids to ensure all client relationships are maintained and all client specific requirements are met.
* Provides backup to department team members as required.
* Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
* Ensures department compliance of all federal ERISA and/or state mandates is adhered to at all times.
* Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.
* Participates in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.
* Participates in various educational and or training activities as required.
* Perform other duties as assigned.## Qualifications
** EDUCATION AND/OR EXPERIENCE
** High school diploma or equivalent required. Minimum of one to three years clerical experience; or equivalent combination of education and experience preferred. Experience supervising in a medical office or insurance industry preferred.
** QUALIFICATIONS
* ** Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
* Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, PowerPoint,…