Phone Support Specialist Remote

We’re seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You’ll listen carefully, provide accurate information, troubleshoot common issues, and help ensure each caller receives professional support.

• Handle inbound customer calls and make outbound follow-ups as needed.
• Answer questions about products, services, or policies.
• Troubleshoot routine issues and escalate complex cases.
• Record call details and update customer accounts.
• Meet service-quality standards and protect confidential information.

• Clear verbal communication and active-listening skills.
• Patient, professional, and solution-oriented approach.
• Comfortable using computers and customer-support software.
• Ability to manage calls efficiently and remain composed.
• Phone support experience is preferred but not required.
• Reliable internet access, a quiet workspace, and required equipment.

This opportunity is for the Phone Support Specialist Remote role at Sky Health Care Management.