Chat Support Representative Remote

NETWORK OF SERIOUS FUN INC is seeking a Chat Support Representative to deliver responsive, high-quality customer support from a remote setting.

As a Chat Support Representative, you’ll be the first point of contact for customers through real-time chat, helping resolve questions, troubleshoot issues, and guide users to the right outcomes. You’ll balance speed and accuracy while maintaining a professional, empathetic tone in every interaction.

This full-time remote role in New York, NY is ideal for someone who enjoys problem-solving, providing clear communication, and contributing to a positive customer experience.

• Provide timely, accurate support to customers via chat, ensuring a consistent and helpful experience

• Diagnose customer needs, answer questions, and resolve common issues while escalating complex cases as needed

• Maintain strong attention to detail when documenting interactions and updating customer records

• Follow established support procedures and quality standards to ensure consistent outcomes

• Identify trends in customer inquiries and suggest improvements to increase efficiency and satisfaction

• Strong written communication skills with the ability to explain solutions clearly and professionally

• Comfort working with multiple conversations while maintaining accuracy and responsiveness

• A customer-focused mindset and the ability to remain calm and helpful when addressing concerns

• Ability to reliably work remotely with a stable internet connection and an appropriate workspace

• Familiarity with basic troubleshooting concepts and the ability to follow structured resolution steps

• Demonstrated ability to prioritize effectively and meet performance expectations

• Experience using customer support platforms to track cases and communicate with customers

• Comfort collaborating with teammates across functions to resolve issues end-to-end

Hourly rate: $25.00 - $40.00