Live Chat Support Agent; Onsite or Offsite

We’re seeking a courteous, dependable Live Chat Support Agent to assist customers through online chat. You’ll answer questions, provide accurate information, troubleshoot common issues, and ensure each interaction is handled professionally. Depending on the role, work may be performed onsite or remotely.

• Respond to customer inquiries through live chat in a timely, professional manner.
• Provide clear information about products, services, orders, or account questions.
• Troubleshoot routine issues and ...
• Document conversations and update customer records accurately.
• Follow company procedures and privacy guidelines.
• Meet established service-quality and response-time expectations.
• Collaborate with team members and supervisors.

• Strong written communication, spelling, and attention to detail.
• Customer-service experience is an asset; training may be provided.
• Comfortable using chat platforms, web applications, and basic office software.
• Able to multitask while maintaining accuracy and a helpful tone.
• Reliable, organized, and professional.
• For remote work: a suitable workspace and dependable internet connection.

This position may be onsite or remote, depending on business needs and candidate eligibility. Any equipment, schedule, location, and remote-work requirements will be discussed during the hiring process.

PAY: $20.31-$32.20 Hourly