Customer Support Representative; Spanish Desk

Ever Help is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, Ever Help received9 international workplace and employer awards. The company ranked #1 in the
Top 30 Inspiring Workplaces in Europe
, was named the #1 employer among European companies
with 500-4,999 employees, and earned
Best-in-Class recognition across 6 categories
:
Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. Ever Help was also named one of the
28 Best Places to Work by Business Intelligence Group
- a global award recognizing companies with strong workplace cultures and outstanding employee experience.

We're launching a partnership with one of Europe's fastest-growing hospitality brands, and we're looking for a
Spanish and English-speaking Customer Support Representative
to help deliver an outstanding guest experience. In this role, you'll become one of the first agents supporting the project, helping guests with bookings, accommodation access, and other travel-related inquiries while contributing to the successful launch and growth of the support team.

Your future responsibilities include:

• Support guests via inbound calls, OTA platforms (, Airbnb), emails, chats, and Whats App.

• Assist customers with booking, accommodation access, and reservation-related inquiries.

• Deliver a warm, guest-first experience following hospitality best practices.

• Escalate critical cases such as refunds, legal issues, or negative review risks to the appropriate team.

• Document interactions and work with the client's internal support tools.

• Collaborate closely with teammates to ensure a seamless customer experience.

Needed experience & skills:

• Spanish —
  B2+.

• English —
  C1
  .

• At least1 year of experience
  in Customer Support or Hospitality.

• Excellent written and verbal communication skills.

• Strong problem-solving skills and the ability to make decisions independently.

• Ability to multitask and stay calm under pressure.

• Comfortable working in a fast-changing environment.

Nice to have skills:

• Experience in Hospitality, Travel, OTA, Hotel, or Property Management.

• Strong team player with a collaborative mindset.

• Previous experience working with international customers.

Work with Ever Help is about:

• Opportunity to join an international team and work with global products;

• Fully remote work opportunities depending on your location;

• Career growth opportunities within Customer Support operations;

• 20+ vacation days and 10 sick leaves
  ;

• Internal learning opportunities, professional communities, and knowledge sharing;

• Dynamic environment where you can directly influence processes in a growing support team.