Email Support Specialist Remote

We’re looking for a clear, customer-focused Email Support Specialist to assist customers through written communication. You’ll respond to inquiries, provide accurate information, and help resolve routine issues with care and professionalism.

• Respond to customer emails within established service deadlines.
• Provide clear, accurate answers about products, services, and policies.
• Investigate routine issues and escape complex cases.
• Document customer interactions and update records.
• Use approved templates while tailoring responses to each customer.
• Protect confidential information and follow support procedures.

• Excellent written communication, spelling, and grammar.
• Strong attention to detail and customer-service skills.
• Comfortable using email, computers, and support software.
• Able to manage priorities and work independently.
• Customer support experience is preferred but not required.
• Reliable internet access and a suitable remote workspace.

Pay: $25.19 - $35.19 Hourly.