WFH Customer Care Rep

We are seeking a WFH Customer Care Rep to join a remote customer support team as a Pharmacy Benefits Advocate. This contract opportunity is ideal for a service-focused professional who enjoys helping people navigate healthcare and prescription benefit questions with accuracy, patience, and empathy.

• Handle approximately 60 to 80 inbound customer service calls per day from members, pharmacies, and healthcare providers.
• Research prescription benefit questions, resolve customer issues and provide accurate information using multiple systems.
• Document all customer interactions clearly and accurately according to process and quality standards.
• Use active listening, empathy, and probing questions to identify customer needs and recommend appropriate solutions.
• Take ownership of concerns, complete follow-up when needed, and work toward first-call resolution.
• Meet established expectations for quality, productivity, accuracy, attendance and professionalism.

• Pay Rate: $15.00 per hour.
• Job Type: Contract/Temporary.
• Work Arrangement:
  Remote, work from home.
• Equipment:
  Company equipment will be provided.

• Support members, pharmacies and healthcare providers with prescription benefit inquiries in a high-volume call centre setting.
• Research and resolve customer service issues while navigating multiple computer applications.
• Accurately document customer interactions and maintain current knowledge of pharmacy processes, policies and system updates.
• Deliver professional, empathetic customer service with a focus on first‑call resolution.
• Minimum of 1 year of customer service experience required.
• Strong verbal and written communication skills.
• Comfortable navigating multiple computer systems and applications at the same time.
• Strong problem‑solving, critical‑thinking and decision‑making skills.
• Excellent attention to detail and accurate documentation skills.
• Ability to work independently in a fast‑paced remote environment.
• Reliable attendance and ability to meet quality and productivity standards.

• Previous call centre experience.
• Healthcare, pharmacy, insurance, prescription benefits or member services experience.
• Experience handling high‑volume inbound calls in a metrics‑driven environment.

The Know Your Rights poster is available here:

https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here:

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.